Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Our goal is to ensure your complete satisfaction. If for any reason you need to return your item(s), please have your order number available to reference when you call (877) 214-COOL (2665). If you prefer, you may contact our customer support team at info@realcoolideas.com and include your order number in the subject line.

Once your return is accepted, we will email you a return shipping label, as well as instructions on how and where to send your package. To return, you will also need to include a copy of the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

Shipping and delivery fees are non-refundable.

Damages and issues
Please contact us immediately if you receive an item that is defective, damaged or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products, such as special orders or personalized items, cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please remember it can take time for your bank or credit card company to process and post your refund.